Joanne Matley, General Manager – Chineham

I startjoed in travel 32 years ago as an ABTA YTS in the Andover branch of Toucan Travel.  Since then I have progressed up the chain to General Manager of the company based at the head office in Chineham.

My love of travel started during my YTS with my first experience of flying on an educational visit to Majorca.  Since then I have visited many European destinations as well as Thailand, Florida, Mexico, Barbados, St Lucia, Dubai, and Kerala as well as a love of flying I also love to cruise and have visited many ships and enjoyed a number of cruises.

My favorite destination is Anna Maria in Florida  I have been a few times and  immediately feel relaxed and at home there.  I feel incredibly lucky to have found a career I love where every day is different  and where customer service is my priority.


Lori Kelly,  Branch Manager – Odiham


I started my Career in Travel at the tender age of fifteen with W.H.Smith Travel as a Saturday girl. I then went on to complete an ABTA YTS scheme. Since then I have worked in various roles within the Travel Industry spanning nearly 30 years.

I have been a part of the Toucan family for nearly nine years now and love working with my great team Imogen and Sharon at the Odiham Branch . 

I am passionate about travel and love the buzz of visiting new destinations. I get so much pleasure in turning clients dreams into reality and feel extremely proud to be a part of creating special memories for them. My passion right now is Mauritius, but with each new place I visit it always ends up being my favorite. It is so hard to choose a favorite destination when you live in a wonderful world such as ours!